Support

If you have any questions about a purchase, download, or a product, please contact us before requesting a payment dispute.
We are happy to help resolve any issues.

Common Support Topics
• Trouble downloading a file
• Download link not working
• Accidentally purchasing the same product twice
• Questions about sheet music or MIDI files
Most issues can be resolved quickly through email.

Response Time
We aim to respond to all support requests within 48 hours.

Contact
Email: sailence.website@gmail.com
When contacting support, please include:
• the email address used for the purchase
• the order number if available
• a short description of the issue
This helps us resolve your request faster.