PRIVACY POLICY
Last updated: 8.03.2026
This website (“Site”) is operated by Sailence. This policy explains how inormation is collected, used, and protected when you use the site.
Information we collect
When you place an order or interact with the website, we may collect:
• Name
• Email address
• Billing information required to process payments
• Technical information such as IP address, browser type, and device information
• Website usage data collected through analytics tools
Payments
All payments on this website are securely processed by Stripe.
We do not store or have access to your full credit card information.
Stripe may collect and process payment information in accordance with its own privacy policy.
How your information is used
Your information may be used to:
• Process purchases and deliver digital products
• Send order confirmations and download links
• Provide customer support
• Improve the website and user experience
• Prevent fraud or abuse
We do not sell or rent personal information to third parties.
Cookies
This website may use cookies to ensure proper functionality and to analyze website traffic.
You can disable cookies through your browser settings, although some parts of the website may not function properly.
Data security
We take reasonable steps to protect personal information using secure technologies and encrypted connections (HTTPS).
Contact
If you have questions regarding this Privacy Policy, please contact:
sailence.website@gmail.com
TERMS & REFUND POLICY
Last updated: 8.03.2026
By accessing and purchasing from this website, you agree to the following terms.
Digital Products
All products sold on this website are digital downloads, including sheet music and MIDI files.
No physical products will be shipped.
After purchase, customers will receive access to downloadable files.
License and Usage
All purchased files are for personal use only.
You may:
• Download the files
• Print the sheet music
• Use the files for personal practice or performance
You may not:
• Resell the files
• Redistribute the files
• Share download links publicly
• Upload the files to file-sharing websites or other platforms
All content remains the intellectual property of Sailence.
Product Description
Sheet music on this website is based on original musical improvisations and performances and has been arranged into clear and playable notation.
Because improvisations are being transcribed into sheet music, differences from the original performance may occur. Although main idea stays the same.
Refund Policy
Due to the nature of digital downloads, all sales are generally final.
Once a product has been purchased and access to the download has been provided, refunds cannot normally be issued.
Refunds may be considered in the following situations:
• The file cannot be downloaded
• The file is corrupted
If you experience any issues with your purchase, please contact support and we will help resolve the problem.
Limitation of Liability
The website and its products are provided as-is. We are not liable for any indirect or incidental damages related to the use of the website or its products.
Changes to Terms
These terms may be updated at any time. Continued use of the website means acceptance of the updated terms.
Contact
For questions about these terms, contact:
sailence.website@gmail.com
SUPPORT
If you have any questions about a purchase, download, or a product, please contact us before requesting a payment dispute.
We are happy to help resolve any issues.
Common Support Topics
• Trouble downloading a file
• Download link not working
• Accidentally purchasing the same product twice
• Questions about sheet music or MIDI files
Most issues can be resolved quickly through email.
Response Time
We aim to respond to all support requests within 48 hours.
Contact
Email: sailence.website@gmail.com
When contacting support, please include:
• the email address used for the purchase
• the order number if available
• a short description of the issue
This helps us resolve your request faster.
